Psy 230 Week 8 Ass. Erikson Timeline - 987 Words

When discussing the timeline of Erik Erikson, we will discover how he formed his theory of psychosocial developmental, along with explaining what stage my friend and I are currently in within his timeline. Erik Erikson (1902-1994) was a German born American developmental psychologist and psychoanalyst, whom formed a theory of psychosocial development on the human life cycle. Erikson’s major innovation was to take Freud’s psychosexual stages of the libido and transform them into a developmental model of psychosocial tasks, which identified eight stages of human development and their corresponding psychosocial tasks. (McAdams, 2009, Chapter 9, Developmental Stages In Childhood ) To really determine which stage I’m currently in I had to†¦show more content†¦According to McAdams (2009), in their late teens and early 20s, young people living in modern societies face the challenge of finding a place for themselves in the complex adult world and developing an u nderstanding of themselves that provides their life with meaning, unity, and purpose. (Chapter 9, The Problem of Identity, Adolescence and Young Adulthood). However, some who will experience many conflicts such as, identity crisis, role confusions, and insecurity of how they will fit into society. I think she is at this stage because she is still in the process of developing her sense of self at the age of 29. She had begun to accomplish many of her goals, but tend to never finish them such as, school, and different career opportunities. At her age she still feel a need to blend in with her social group of younger adults, instead of focusing on herself and her children. I honestly believe that she is trapped in her teenage years, since her mother had done everything for her and the children. Which I feel that it really effected the way she thinks and live her life, which may have caused her to get lost in the mix of becoming an independent adult. The central question that was posed during stage 5, adolescence and young adulthood, is â€Å"How do I fit into the adult world†? (McAdams, 2009, p. 351). I believe she has unconsciously sought to answer this question, because she rather be with her friends out in

The Discovery Of Ancient Egyptian Art - 1285 Words

The first time I saw this topic on Unit 2:Egypt, a beautiful quote came to my mind from Pablo Picasso. He once said that â€Å"Painting is just another way of keeping a diary†, and even though, we know a little bit about Nebamun, by what I perceived from the paintings or frescoes found in his tomb is that, Nebamun was a nobleman during the new kingdom. And to understand Ancient Egyptian art it must be viewed from the point of Ancient Egyptians noblemen. My goal of this essay is to tell my readers what mean the frescoes in the Tomb of Nebamun and how two of the frescoes found in the Tomb of Nebamun: â€Å"hunting birds† and â€Å"Female musicians and dancers entertaining guests at a meal† tell us about Egyptian daily life. To achieve this goal, I have†¦show more content†¦Before I begin explaining about the frescoes, I would like to explain the technique used in the paintings found on the Tomb of Nebamun. It is called Fresco and according to Sayre is a te chnique used for painting on walls. The wet plaster is applied to a section of a wall that is small enough to stay wet while the artist works on it. Then the artist mixes pigments or dry color with limewater and applies the paint to the wet wall. The wet plaster soaks up the wet pigment, so the painting becomes part of the wall. (Cave Paintings to Picasso 15). Now that we have learned about the frescoes, it is time to focus our attention on the first section, Thebes is the Greek name for a city in Ancient Egypt, known as Waset, located about 800 km south of the Mediterranean, on the east bank of the river Nile. In this place, we can find at least 415 known and unknown tombs of the Egyptians, and most of them are painted with beautiful frescoes. According to Sporre, the painted tombs of Thebes provide most of our knowledge of Egyptian painting for the period of the New Kingdom, which lasted from around 1575 to 1000 B.C.E (39). This, like almost all Egypt art, compromises funerary art , and it reinforces the concept of religion as a pervasive force in Egyptian life. For the first time in history, we find in Theban tombs representations of the gods. The paintings also portray the vivacity and humor of daily life. Theban tombs portray workmen and peasants differently

Kendrick Lamar GKMC Reviews free essay sample

Kindlier Lamar and Meek Mill and their new albums good kid, m. A. A. D city and Dreams and Nightmares. The two artist are very similar yet very different. Kindlier Is from Compton and Is one of the most daring rappers of the day. He Is changing the rap game of his home town. Meek Mill is from Philly and he is been one of the most exciting young hip-hop artist the past couple of years signed with Maybe Music Group under Rick Ross.Kindlier is an anointed-by-acclamation savior and a elucidate hit maker while Meek Mill is an excitable star with a firm grasp on what makes people move. They both have stories that are told in their debut albums. The albums also demonstrate how two artist with the same valued fundamentals can choose very different ways to express them. Mr.. Lamas Is the bolder route. His is a totally unhurried album, easily the most ambitious in hip-hop this year. We will write a custom essay sample on Kendrick Lamar GKMC Reviews or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page His songs unfold at the speed of life as its often lived slow, meandering, and often unremarkable. Every time some action threatens to accelerate the pace of Mr..Lamas album, In comes a voice-mall message from his mother killing the buzz. Thats part of this albums narrative strategy, which Includes, on top of Mr.. Lamas tremendous verses, prayers and conversations and different voices and recollections and interludes, all in service of one overarching story: Mr.. Lamar-s tale of ducking Composts rougher corners to find himself artistically. In the abstract, Meek Mill -? a Rick Ross protog, preserver of big-money triumphal -? is exactly the sort of artist Mr.. Lamar is pushing back against. When he raps, Meek Mill sounds as if hes calling home-run highlights on Sports Center. His flow is all Jabs, nothing smooth about it. His songs sound about 50 percent louder than anything else on the radio. What Meek Mill wants to do Is tell stories, unfashionable though that may be. On Dreams and Nightmares he tries to have it both ways, sneaking moments of heartbreak Into otherwise straightforward boast sessions. But he also has a surprising number of stand-alone short-story songs. Who Youre Around Is a scathing Indictment of a friend turned adversary -? l would rolled for you, even in the same hearse/Same cemetery, bury me in the same dirt/We had a plan but I guess it anti work -? and Tony Story Opt. Continues a tale of underworld mistrust begun on his Dressmakers mixture. On Traumatized he lashes out against the man who killed his father: l was only a toddler, you left me traumatized/You made me man of the house and it was grinding time. (http://www. Anytime. Com/2012/10/29/arts/music/ kindlier-Lamar-and-meek-mill-rappers-with-debut-albums. HTML? Paginated=all_r=2) By Titillation Nightmares. The two artist are very similar yet very different. Kindlier is from Compton and is one of the most daring rappers of the day. He is changing the rap choose very different ways to express them. Mr. .Lamas is the bolder route. His is a Lamas album, in comes a voice-mail message from his mother killing the buzz. Thats part of this albums narrative strategy, which includes, on top of Mr.. Lamas and interludes, all in service of one overarching story: Mr.. Lamas tale of ducking Mill wants to do is tell stories, unfashionable though that may be. On Dreams and Nightmares he tries to have it both ways, sneaking moments of heartbreak into stand-alone short-story songs.

Influences and Techniques in French New Wave free essay sample

The socio-economic forces at play shortly after World War II strongly influenced the movement. Politically and financially drained, France tended to fall back on the old popular pre-war traditions. One such tradition was straight narrative cinema, specifically classical French film. The New Wave stimulated discussion about the cinema and helped demonstrate that films could achieve both commercial and artistic success. Influenced by Italian Neorealism and classical Hollywood cinema Never a formally organized movement. New Wave is an example of European Art Cinema Many also engaged in their work with the social and political upheavals of the era, making their radical experiments with editing, visual style and narrative part of a general break with the conservative paradigm Using portable equipment and requiring little or no set up time, the New Wave way of filmmaking presented a documentary type style Filming techniques included fragmented, discontinuous editing, and long takes The combination of objective realism, subjective realism, and authorial commentary created a narrative ambiguity in the sense that questions that arise in a film are not answered in the end Many of the French New Wave films were produced on tight budgets; often shot in a friends apartment or yard, using the directors friends as the cast and crew The cost of film was also a major concern; thus, efforts to save film turned into stylistic innovations The cinematic stylings of French New Wave brought a fresh look to cinem a with improvised dialogue, rapid changes of scene, and shots that go beyond the common 180 ° axis New Wave filmmakers made no attempts to suspend the viewers disbelief; in fact, they took steps to constantly remind the viewer that a film is just a sequence of moving images Films by New Wave directors were often characterized by a fresh brilliance of technique that was thought to have overshadowed their subject matter. We will write a custom essay sample on Influences and Techniques in French New Wave or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page An example occurs in Godard’s Breathless (1960), in which scenes change in rapid sequence (â€Å"jump cuts†) to create a jerky and disconnected effect Cinema was in the process of becoming a new mean of expression on the same level as painting and the novel: a form in which an artist can express his thoughts, however abstract they may be, or translate his obsessions exactly as he does in the contemporary essay or novel. The Birth of a New Avant-Garde: The Camera-Stylo, published in LEcran, March 1948 High concentration in fashion, urban professional life, and all-night parties, the life of Frances youth was being exquisitely captured The low-budget approach helped filmmakers get at the essential art form and find what was, to them, a much more comfortable and contemporary form of production. Charlie Chaplin, Alfred Hitchcock, Orson Welles, Howard Hawks, John Ford, and many other forward-thinking film directors were held up in admiration while standard Hollywood films bound by traditional narrative flow were strongly criticized.

Panera case analysis

Panera case analysis Executive summary Problem Statement The restaurant industry is very competitive and Panera has to overcome the many challenges including new entrants and high expenses in order for it to continue making profits.Advertising We will write a custom essay sample on Panera case analysis specifically for you for only $16.05 $11/page Learn More Analysis There are many problems being faced by Panera and they have come up with strategies that give them an edge over other similar businesses. Some of the problems and strategies used by Panera include: The ease of accessibility of alternatives to the dishes offered at Panera. An example is coffee, which can be swapped with any stimulative drink. They have overcome this challenge by providing a relaxing and comfy environment. New entrants in the restaurant business can reduce the number of sales for Panera. They have been able to overcome this by providing a variety of dishes in their menus and changing the menus consta ntly. The buyer can choose to go elsewhere if the food is monotonous or poor service delivery. To ensure customer satisfaction, the service at Panera is excellent and the quality of food exceptional. This way, their rating by law is high, and attractive to consumers. To overcome challenges that may arise due to unreliability of the suppliers, Panera buys its ingredients from multiple businesses, and does its own delivery of the bread. Panera faces high transport costs due to the few branches located within the dough delivery region. The distance covered requires that the tracks be refrigerated, which is quite expensive. Alternatives For Panera to maintain its competitive edge over similar businesses, it has to come up with workable strategies such as: Venturing in the catering business more, so that it can increase its sales and draw more people to its restaurants. Provide a broader menu to accommodate more fruits and other healthy dishes suitable for dinner, so that they can incr ease sales during off-peak hours. Recommendation To reduce the expenses incurred due to long travel distances in delivery of dough, Panera should open more branches in these regions, so that the cost of delivery can be distributed. Opening cafes in new areas would also increase their market share. Implementation The opening of new cafes and increasing the variety in menus would require strategic advertising. Panera is known for providing an aesthetic environment and healthy foods. This should be their primary focus when advertising. Expansion of their catering services in new communities would also help to draw more people to their restaurants. Panera case analysis Introduction About $1 billion is spent by US consumers at eating establishments, making the restaurant industry very competitive. There are many fears in the industry including the struggle to make profits as well as the entry of new competitors. The main competitors of Panera in specialty foods and fast informal dining are Subway, Starbucks and McDonald’s. The competition that Panera faces comes from various directions, including both the local and national markets (Locke, 2008). One of the strategies used by Panera in order to stay profitable is the regular review and revision of their menus. This is aimed at meeting the requirements of the different seasons of the year, satisfying the changing preferences of the customers and maintaining the interest of the usual customers (Locke, 2008).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Main problems facing the firm and their solutions Threat imposed by alternatives One of the problems facing Panera is the availability of substitutes to their coffee selections and atmosphere. The fact that food is a basic need means that people have to consume something, which implies that the market is ever present. The problem lies in the variety of pla ces available for people to eat (Locke, 2008). The atmosphere at Panera is one that allows for people to work and hold meetings. The alternative to this is that people can choose to do their work from the comfort of their houses or meet in the workplace (Locke, 2008). Panera has overcome this by providing a distraction free and serene surrounding that is necessary to perform well in their duties. Coffee is one of the main menu items for Panera, and it can be easily substituted with a power drink. The provision of such an alternative could limit the number of people going for coffee at Panera, though the chances of switching from one to the other is low, and the market for coffee is therefore not diminishing (Locke, 2008). Threat imposed by new restaurant businesses This is a threat since the people who can get into the business is unlimited due to the few barriers to entry including minimal government regulations, no need for a patent and lack of technological shortcomings. There ar e new restaurants opening up in various places due to the high demand imposed by customers who like eating in new and different places. At the same time, the restaurants are short lived due to poor delivery of services, including menus that do not meet customer needs and dining events that are unsatisfactory. The motivation for opening up new restaurants is consumer adventure, since consumers like to visit new places. Panera keeps up with new business ventures by altering their menus regularly, in order to meet the periodical needs and diets of the clients (Thompson, 2009). Bargaining power of the buyer The consumers have access to information regarding value and nourishment which makes the restaurant industry very competitive. The patrons can easily switch to other restaurants if their preferences are not satisfied, which means that the conditions and quality maintained by these restaurants must be high and satisfactory. It is easy for a customer to change their eating place from P anera, since the only variable may be the cost of food (Thompson, 2009). Panera is well aware of this, and solves the problem by providing the customers with a wide variety of menu items. The customers can therefore enjoy various items on different days of the week.Advertising We will write a custom essay sample on Panera case analysis specifically for you for only $16.05 $11/page Learn More The power of the consumer is greatly increased due to the accessibility of information regarding the restaurant industry. The food products are provided with nutrition information, and this is appealing to the customers. Restaurants are also required by law to post inspection results in a visible place, and therefore poor results may be bad for business (Thompson, 2009). Bargaining power of the supplier Panera makes their bread on a daily basis as it is their number one product. They also have their own transport tracks that provide the bread to stores within a 500 mile radius daily, which makes the delivery fully controllable (Thompson, 2009). To increase their efficiency, they ensure that the suppliers have limited control over the cost of products. This is achieved by contracting various suppliers for the ingredients. This means that the shift from one supplier to the other is relatively easy for them, which ensures that the suppliers making the deliveries do so promptly and error free. Panera is able to control the costs of supplies by use of contracts with both the suppliers and distributors. Panera is therefore very cautious with its presentation and reliability to the market, by ensuring that the prices of supplies remain unchanged, using contracts (Thompson, 2009). Strategies used by Panera One of their main strategies is the provision of a menu with wide variety, and good service delivery in an inviting ambience. People who lack the time to dine in traditional restaurants appreciate quality foods contained in Panera’s menus. The pr ovision of freshly baked bread is also advantageous to Panera, since the customers can be assured that there is no musty bread. Panera provides a comfortable setting, which includes comfortable seating and the provision of Wi-Fi connections, suitable for customers during any time of the day. This, added to their strategic location in the urban and suburban areas encourages the customers to stay longer (Locke, 2008). Panera has ensured consistency in the quality of its products especially bread, by creating strong networks with the suppliers. They also have a variety of suppliers who provide them with the essential products, which denies them leverage, therefore enabling costs within the franchises to remain low. The facilities responsible for the supply of dough are strategically located throughout the country, and this ensures fresh supply of dough (Locke, 2008). Panera provides its customers with a unique dining experience. This is achieved by welcoming atmosphere, the designs of the cages as well as the variety of foods provided in the menus.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Unlike other restaurants that prefer to remain small, Panera restaurants are large, which is advantageous to them since they can prepare a variety of meals, and therefore tend to attract customers with a variety of taste. Their large operations allow them to keep their prices lower than the traditional restaurants, and provide fast delivery of meals, which allows the customers to enjoy their meals and ambiance with no rush (Locke, 2008). One of the problems faced by Panera is the huge sum of money spent in transportation of fresh dough to its cafes. The distance travelled by the tracks is at least 300 miles, and the deliveries are made to only six branches. Due to the distance, the temperature of the tracks has to be controlled. Investors in Panera have been discouraged by the large capital requirement, since potential owners are required to simultaneously open twelve restaurants. This requires people to invest about $1 million. Panera provides a variety of dishes in its menus, whic h broadens its target market, enabling them to create loyalty within its customers (Locke, 2008). Current issues facing Panera Increasing competition in the fast-casual food industry has been one of the biggest contributors to the reducing profits at Panera. At the same time, their stringent operating criterion has raised the expenses, with the costs of administration being much higher. Panera has penetrated larger markets though it is unable to open stores faster than the competition, due to the requirement that every new owner must open a minimum of fifteen cafes at once, which is expensive for them (Locke, 2008). Due to this reason, Panera has been unable to penetrate individual communities that can provide them with more opportunities. Recommendations The fast-casual dining industry is very competitive, and in order for Panera to minimize its expenses and maximize on profits, it needs to: Open more cafes within a particular region Open new cafes to cater for individual communit ies and Invest more in the catering services Advertise the use of natural ingredients in their meals Provide menus for off-peak hours One of the expenses that Panera experiences is the transportation of dough over long distances to very few stores, two in Miami and several in Dallas (Thompson, 2009). In order to compete with the other restaurants like Starbucks, they need to open mores stores in these areas. This will increase the number of stores within the travelling distance of the dough tracks, hence improving on the efficiency of delivery and reducing the overall expenses. In addition to this, there are many markets that Panera has neglected, which would appreciate their artistic and lovely environment as well as their quality meals. Such a move would result in the creation of more cafes by the owners in the region, and their familiarity with the population would enable them to cater for the varying needs of the patrons, allowing them to gain the loyalty of the masses (Thompso n, 2009). New York would be a nice place to open a few cafes. The catering services would be in a position to expand due to the good reputation that Panera has within the societies, and its expansion in new and current markets. Panera would be able to meet the needs of its consumers easily by opening more cafes, which would also increase its market share and consequently bring more people to its restaurants. Expansion through catering would be good for Panera to grow its restaurant’s brand. Advertising is important for the success of any business. Since Panera is known for the provision of a diverse and healthy menu, advertising by letting people know of their use of natural ingredients would attract more patrons to their restaurants. They would also attract more customers if they expanded their menus in order to accommodate more options that are suitable for patrons who prefer to dine during off-peak hours, therefore increasing their sales (Thompson, 2009). Implementation of the strategies Expansion of the catering division would allow Panera to venture into new markets without changing their brand image, therefore increasing their sales. By taking advantage of their already popular healthy meals, with many vegetables, Panera should increase its variety of fruit choices in the menus, which would draw more people in to the restaurants. In addition to this, their menu contains healthy chicken, antibiotic-free, though most of its patrons are not aware (Thompson, 2009). A nice marketing strategy would be advantageous in making people aware of the healthy dishes that are available at Panera. This would definitely increase their sales since most people prefer to shop in groceries, and would not mind having a good healthy meal without preparing it themselves. The busiest hours for Panera are the lunch hours, due to their menus. More sales would be achieved if they were to introduce suitable dishes for dinner, which is an off-peak time. One of the dishes that could be added to the menus is a chicken dish or healthy pasta, which would complement their brand image (Thompson, 2009). References Locke, B. (2008). Panera Bread Company. Retrieved from https://scribd.com/doc/30761424/Panera-Case-Analysis Thompson, A. A. (2009). Panera Bread Company. Crafting and Executing Strategy: Concepts and Cases, 17th Edition.

Interesting Facts About Baryonyx

Interesting Facts About Baryonyx Baryonyx is a relatively recent addition to the dinosaur bestiary, and one that (despite its popularity) is still poorly understood. Here are 10 facts you may or may not have known about Baryonyx. Discovered in 1983 Considering how well-known it is, its remarkable that Baryonyx was excavated only a few decades ago, well after the golden age of dinosaur discovery. This theropods type fossil was discovered in England by the amateur fossil hunter William Walker; the first thing he noticed was a single claw, which pointed the way to a near-complete skeleton buried nearby. Greek for "Heavy Claw" Not surprisingly, Baryonyx (pronounced bah-RYE-oh-nicks) was named in reference to that prominent clawwhich, however, had nothing to do with the prominent claws of another family of carnivorous dinosaurs, the Raptors. Rather than a raptor, Baryonyx was a type of theropod closely related to Spinosaurus and Carcharodontosaurus. Spent Its Day Hunting for Fish The snout of Baryonyx was unlike that of most theropod dinosaurs: long and narrow, with rows of studded teeth. This has led paleontologists to conclude that Baryonyx prowled the edges of lakes and rivers, plucking fish out of the water. (Want more proof? Fossilized remnants of the prehistoric fish Lepidotes have been found in Baryonyxs stomach!) Oversized Claws on Its Thumbs The piscivorous (fish-eating) diet of Baryonyx points to the function of the oversized claws this dinosaur was named after: rather than using these scary-looking appendages to disembowel herbivorous dinosaurs (like its raptor cousins), Baryonyx dipped its longer-than-usual arms in the water and speared passing, wriggling fish. Close Relative of Spinosaurus As mentioned above, the western European Baryonyx was closely related to three African dinosaursSuchomimus, Carcharodontosaurus and the truly enormous Spinosaurusas well as the South American Irritator. All of these theropods were distinguished by their narrow, crocodile-like snouts, though only Spinosaurus sported a sail along its backbone. Remains Have Been Found All Over Europe As so often happens in paleontology, the identification of Baryonyx in 1983 laid the groundwork for future fossil discoveries. Additional specimens of Baryonyx were later unearthed in Spain and Portugal, and this dinosaurs debut prompted the re-examination of a forgotten trove of fossils from England, yielding yet another specimen. Almost Twice as Many Teeth as T. Rex Granted, the teeth of Baryonyx werent nearly as impressive as those of its fellow theropod, Tyrannosaurus Rex. As small as they were, though, Baryonyxs choppers were much more numerous, 64 relatively small teeth embedded in its lower jaw and 32 relatively bigger ones in its upper jaw (compared to about 60 total for T. Rex). Jaws Angled to Keep Prey From Wriggling Free As any fisherman will tell you, catching a trout is the easy part; keeping it from wriggling out of your hands is much harder. Like other fish-eating animals (including some birds and crocodiles), the jaws of Baryonyx were shaped so as to minimize the possibility that its hard-won meal could wriggle out of its mouth and flop back into the water. Lived During the Early Cretaceous Period Baryonyx and its spinosaur cousins shared one important characteristic: They all lived during the early to middle Cretaceous period, about 110 to 100 million years ago, rather than the late Cretaceous, like most other discovered theropod dinosaurs. Its anyones guess as to why these long-snouted dinosaurs didnt survive up until the K/T Extinction event 65 million years ago. May One Day Be Renamed "Suchosaurus" Remember the day when Brontosaurus was suddenly renamed Apatosaurus? That same fate may yet befall Baryonyx. It turns out that an obscure dinosaur named Suchosaurus (crocodile lizard), discovered in the middle 19th century, may actually have been a specimen of Baryonyx; if this is confirmed, the name Suchosaurus would take precedence in the dinosaur record books.

Communication and Personality in Negotiation Paper Research

Communication and Personality in Negotiation - Research Paper Example He was able to purchase the unit from a dental supplies store just outside their university for $275. The class did not get the chance to use the unit fully until one month after the purchase. While he was using the unit, he observed that it was making an unnecessarily noisy sound which was not apparent with other dental cure units. After one or two more uses, the bearing in the unit gave way. He immediately went back to the dental supplies store to return the unit. The store clerk asked for his receipt and noticed that it was already one month after the purchase. The clerk also noticed that the unit did not have a label or tag that they said they normally place in all dental cure units released from their supplies store. He immediately wanted to talk to the manager but the sales clerk told him that the manager was busy and that if he wanted to have the unit repaired or replaced, he would have to pay for $50, which he did not have at the time. He left the dental supplies store and le ft a message that he would return. He then asked for my help since he knew I had some skills in negotiation. I accompanied my cousin back to the store the next day and confronted the manager. The manager recognized my cousin and asked what the problem was. So, my cousin relayed the scenario and wanted to have the unit replaced or repaired, whichever is most immediate. The manager first reviewed the receipt and questioned how come the unit was to be returned one month after purchase. The warranty period only stipulated 10 days after purchase. And, after further inspection, the manager questioned the lack of label or tag on the unit. He said that if my cousin wants to have it repaired, he needs to pay for $50. But if he wants to have it replaced, they do not have the same model of lower price and instead was offering another model where an additional $100 needs to be paid. This is where I came in. First, I thanked the manager for personally attending to our dilemma. Then, I explained to him that the reason why the unit was returned only now was because the class professor did not require them to use the unit completely previous to two days ago. I informed him that we have the cellphone number of the professor in case he wants to verify and validate our statement. Secondly, I informed him that as a dental supplies store, they have the obligation to check all their units for the labels and tags before their release. The fact that this unit does not have any tag or label means that it was defective in some way or the other – the reason why, only after one or two uses, the bearing gave in. In this regard, they have the obligation to the customer to replace the unit or repair it without extra cost to the customer. In the end, I noted, it is always good to accommodate the complaints of the customers and validate the contentions. The way that their positively resolve conflicts would put in a good image to their store. The manager was first insisting that my cous in must have replaced the unit with a defective one. My cousin interjected by saying that â€Å"why would I replace the unit with a defective one when I need the unit badly for my classes and I have no other access to other dental cure units? Why would I trouble myself to do something which would jeopardize my academic performance?† I am sure you remember me and I took the unit directly from you when I came here to purchase it, just a month ago.